❓ Product Related Questions
1. Are POPASKIN products authentic and original?
Hello, all POPASKIN products purchased on our website are manufactured in original packaging, with a 100% authenticity guarantee. Each product is labeled with its Thailand FDA certification number, which can be verified on the product detail page. We strictly prohibit counterfeit, imitation, and repackaged products, so you can purchase and use our products with confidence.
2. How do I choose the right product for my skin type?
Each product's detail page specifies the suitable skin types and core benefits. You can make your selection based on your skin type (dry, oily, combination, sensitive) and skincare needs (hydration, oil control & acne treatment, brightening & whitening, anti-aging & repair).
We have specifically optimized our moisturizing formulas for the characteristics of Asian skin.
- Some products excel in oil control and provide a refreshing feel, making them suitable for oily/combination skin;
- those with dry skin may prefer products containing ingredients like aloe vera and hyaluronic acid.
If you are unsure about your skin type, you can contact customer service to describe your skin condition, and we will provide a personalized recommendation.
We recommend conducting a skin patch test behind the ear or on the inner wrist before use to confirm there is no allergic reaction before regular use.
3. What is the shelf life of the products? How should they be stored after opening?
The shelf life of unopened products is typically 3 years; please refer to the production date and expiration date marked on the packaging for specifics. After opening, it is recommended to use the product within 12 months (some products are marked for 6 months; please see the packaging label for details).
When storing, please place in a cool, dry, and well-ventilated area, avoiding direct sunlight, high temperatures, and humid environments. Tighten the cap to prevent ingredient oxidation. Natural plant extract products are more susceptible to environmental influences after opening, so we recommend using them as soon as possible to ensure optimal efficacy.
If the product shows obvious discoloration, strange odor, or texture abnormalities after opening, please discontinue use.
4.Can pregnant women use your products?
Be sure to consult your doctor and carefully study the ingredients before using any beauty or skincare products during pregnancy. While we have no reason to believe our products are unsafe, we cannot provide medical advice.
We advise pregnant or breastfeeding women not to use retinol products.
5. Will using your product cause breakouts/acne?
Our product formula was developed with acne-prone and sensitive skin in mind. The texture is refreshing and non-greasy, and it won't clog pores. Most skin types will not experience breakouts or blackheads after use.
However, due to individual differences in skin type, lifestyle, diet, and skin tolerance, a small number of people may experience a temporary adaptation reaction upon first use or when their skin is in a sensitive period. It is recommended to perform a patch test behind the ear or along the jawline before first use to build tolerance before normal use.
6. How long does it take to see results for blemishes/acne scars?
The improvement period for blemishes and acne scars varies from person to person. Generally, it takes 4-8 weeks of consistent use to see initial improvement, and 2-3 months of consistent use will yield more noticeable results.
Blemishes have a long formation cycle and slow metabolism, and acne scars also require the skin to repair itself gradually. This product can help brighten skin tone and lighten pigmentation. During this period, strict sun protection and a regular lifestyle can effectively accelerate the improvement process and make the results more stable.
🛒 Order Related Questions
1. What payment methods are available? Is Cash on Delivery (COD) supported?
The official website supports various secure payment methods, including credit cards (Visa, MasterCard), PayPal, Google Pay, etc. All payment processes are encrypted to ensure your payment security.
We support Cash on Delivery (COD).
2. How can I check my order status?
After a successful order, you can log in to "My Account - My Orders" on the official website, enter your order number to check the status,
or click here to check.
3. Can an order be cancelled? How long does it take for a refund to be processed after cancellation?
Unpaid Order: You can directly cancel the order in your shopping cart without any additional steps. No fees will be incurred after cancellation.
Paid Order: If the item has not been shipped, you can contact customer service to request cancellation. Upon successful cancellation, the refund will be returned to the original payment method within 3-7 business days (the specific arrival time depends on the payment platform).
If the order has already been shipped, it cannot be cancelled. You can apply for a return and refund according to the return and exchange policy after receiving the goods.
🚚 Shipping Related Questions
1. Which regions do you ship to? Is there a shipping fee?
We offer nationwide delivery in the United States, and you don't need to pay any shipping fees.
2. How long after placing an order will it be shipped? What is the shipping timeframe?
Under normal circumstances, after successful payment, we will complete preparation and ship within 2-3 business days (weekends and Thai public holidays are excluded); delivery times to remote areas (such as islands and rural areas) may be extended by 2-3 days.
3. What should I do if my package is lost or damaged?
If you find any damage, leakage, or missing items in your package after receiving it, or if the package shows as "signed for" but you have not actually received it, please contact customer service within 7 days of receiving the goods. Please provide your order number, photos of the package, screenshots of the logistics tracking, and proof of damage/loss. We will verify the situation and arrange for a replacement or refund for you.
You can click here to view the specific return policy.
